Samsung Washing Machine Repair

There are two main reasons why your washing machine might show a lock symbol:

Safety Lock: The door lock is a safety feature that prevents the door from opening while the washer is running or the drum is hot. This is to prevent burns or injuries.

1. Incomplete Cycle: Even after the cycle seems finished, the washer might still be performing tasks like draining or cooling down. The lock will stay engaged until these tasks are complete.

What to Do if the Lock Symbol Stays On After the Cycle

If the lock symbol remains on even after the washing cycle seems finished, here are some steps to try:

1. Verify the Cycle is Truly Complete:

• Check the timer to see if it has expired.
• Listen for any remaining draining or spinning sounds.
• If necessary, you can try canceling the cycle by pressing and holding the “Start/Pause” button.

2. Allow Time for Lock Disengagement:

• It may take a few minutes for the door lock mechanism to disengage after the cycle is complete.
• Wait a few minutes and see if the lock symbol disappears and the door unlocks.

3. Check the Door Lock Light:

• The door lock light should turn off once the washer has finished draining and the door is safe to open.
• If the light remains on, there might be an issue with the lock mechanism.

4. Deactivate Child Lock (if applicable):

• Some washing machines, especially front-loaders, have a child lock feature that prevents the door from opening.
• Consult your user manual for specific instructions on deactivating the child lock on your model. The steps might involve pressing and holding certain buttons on the control panel.

5. Drain the Emergency Hose (front-load washers only):

• If the above steps don’t work and you have a front-load washer, you can try draining the emergency hose.
• Important: Always consult your user manual before attempting this step, as the process can vary depending on the model. Generally, it involves locating the emergency hose compartment, draining any residual water into a container, and then rerunning a hot cycle.

If none of these solutions work, it’s best to consult your user manual or contact a qualified appliance repair technician for further assistance.

Your Samsung washing machine is a reliable appliance, but sometimes things can go wrong. When an error code appears on the display, don’t panic! It’s simply a message from the machine indicating a potential issue. This guide will help you decipher those cryptic codes and troubleshoot common problems.

Decoding the Error Codes

By consulting the table below, you can find the meaning behind the error code and potential solutions to get your washing machine back up and running. Remember, if the problem persists after trying the suggested solutions, contacting a Samsung service professional is recommended.

Samsung Washing Machine Error Code Table

Experiencing a leaking washing machine can be inconvenient, especially when time is tight. Don’t panic; our guide will help you diagnose and resolve common leaks or connect you with professional repair services if needed.

How to Find and Fix Washing Machine Leaks:

• Identify the Leak Source:
  • Empty the drum and move the machine away from the wall to inspect for leaks at the bottom, front, or back.
• Precautionary Measures:
  • Unplug the machine and turn off the water supply before attempting any repairs. For complex issues or uncertainty, seek professional assistance.

Troubleshooting Common Leaks:

Leak from the Bottom:

• Check the Filter:
  • Locate the filter, often behind a cap at the front or top of the drum.
  • Unscrew the filter, clean its seals, and remove any debris or blockages. Clean the filter housing as well.
• Inspect Drum Seals:
  • Examine the seals connecting the inner metal drum to the outer plastic drum. If damaged, contact a professional for repair.
• Consult a Technician:
  • Internal components like hoses and the drain pump may also be sources of leakage, requiring expert attention.

Front Leaks:

• Door Seal Maintenance:
  • Clean the door seal with a damp cloth to remove debris or mold that may hinder proper sealing.
  • Check for and remove any objects that could have pierced the seal.
  • If the seal is damaged, arrange for a replacement by a qualified technician.
• Dispenser Drawer Leak:
  • Remove the dispenser drawer and clean the water jets to clear any blockages caused by detergent residue or mold buildup.

By following these steps, you can effectively address common washing machine leaks and restore optimal functionality. If unsure or if the issue persists, don’t hesitate to seek professional assistance to prevent further damage.

As a final step in your washing machine maintenance routine, it’s crucial to clean the filter every 4-6 weeks. Here’s how:

1. Locate the Filter:

• The filter is typically situated at the bottom of your washing machine. You may need to remove a small cover to access it.

2. Prepare for Leakage:

• When removing the cover, expect some water to leak out. Lay down towels to protect your floor and prevent spillage.

3. Unscrew and Drain:

• Unscrew the filter to allow any trapped water to flow out. This step helps prevent blockages and maintains optimal machine performance.

4. Clean the Filter:

• Remove the filter and rinse it thoroughly under hot water to remove debris and buildup.
• Allow the filter to dry completely before reattaching it.

5. Securely Reattach:

• Screw the filter back onto the washing machine tightly to prevent leaks.
• Replace the cover securely.

By incorporating this regular maintenance task into your washing machine care routine, you’ll ensure efficient performance and prolong the lifespan of your appliance.

Taking care of your washing machine involves more than just running maintenance cycles. It’s also essential to clean your detergent drawer and filter regularly. Follow our step-by-step cleaning guide to ensure optimal performance:

1. Remove the Drawer:

• Open the detergent drawer and pull it out as far as possible.
• Look for a catch, typically located in the middle, to remove the drawer completely. Refer to the manufacturer’s instructions if unsure.

2. Prepare Soapy Water:

• Ensure the sink is empty before filling it with warm, soapy water.

3. Disassemble and Soak:

• Disperse the drawer into the soapy water, removing any smaller compartments to ensure thorough cleaning of all corners.

4. Rinse and Dry:

• Rinse the detergent drawer thoroughly and leave it to dry completely.
• Once dry, reassemble the drawer.

5. Wipe Down the Slot:

• Before placing the drawer back into the washing machine, wipe down the slot to remove any residue or buildup.

By following these steps regularly, you can maintain a clean detergent drawer and ensure optimal washing machine performance.

• Preparation:
  • Ensure the washing machine is completely empty before initiating the maintenance wash.
• Cleaning Solution Application:
  • Consult the product leaflet for precise dosage instructions of the washing machine cleaning solution.
• Cycle and Temperature Selection:
  • Opt for the ‘cotton’ cycle on your washing machine.
  • Adjust the temperature control to the highest setting for optimal cleaning.
• Cycle Initiation:
  • Start the maintenance wash cycle to commence the cleaning process.
• Drum and Seal Cleansing:
  • Upon cycle completion, open the door and carefully retract the seal to meticulously clean any accumulated debris or residual water.
• Drying Procedure:
  • Facilitate thorough drying of the washing machine interior by leaving the door ajar until completely dry.

Additional Advice – DIY Cleaning Solution:

• In the event of cleaning solution depletion, craft your own effective mixture using:
  • Two cups of white vinegar
  • Half a cup of water
  • A quarter cup of bicarbonate soda
• Ensure thorough mixing of the ingredients prior to application.

Following these professional guidelines ensures the sustained performance and longevity of your washing machine, guaranteeing consistently impeccable washing results.

Every washing machine needs proper care to ensure it continues to keep your clothes, towels, and linen fresh and clean. Don’t overlook the importance of regular maintenance and professional repairs when necessary. Here’s our guide to maintaining your washing machine’s performance:

Running a regular maintenance wash is essential for optimal laundry results. This deep-cleaning cycle eliminates bacteria, stains, sludge, and mold that may accumulate inside your washing machine over time. It also helps clear out any residual cold water in the drum.

Make it a habit to run a maintenance wash at least once a month, especially if you notice black spots or sludge buildup inside the door seal. This simple step ensures your washing machine stays in top condition and delivers excellent results with every wash.